In addition to helping determine GOS and port usage, the Feature Daily Traffic and Feature Hourly Traffic reports provide statistical information that is useful for spotting potential problems and for evaluating how your messaging system is actually used. This information includes the:
Number of subscribers administered in the messaging system
Total call answer and voice session usage time
Number of login attempts and abandoned calls
Number of voice mail, call answer, broadcast, login, priority, and private messages sent
Average length of voice mail and call answer calls
Types of messages, including voice, text, and binary attachments
Load Reports
The Load Daily Traffic and Load Hourly Traffic reports display information about the number of calls handled by each active port for up to 32 consecutive days or 192 consecutive hours, respectively.
Spotting Switch Problems
The average number and duration of the calls that are made to the messaging system during the period is reported. These numbers could indicate a problem at the switch with either port coverage or distribution if one port is overloaded and other ports are underloaded.
Spotting Threshold Problems
Threshold exceptions indicate that subscribers tried to use more message or list space than was available and that warnings were issued. These exceptions can be the first indication that you need to change certain information contained in other screens.
If you notice a large number of threshold exceptions for lists, it could mean that you initially miscalculated the maximum number of lists per subscriber. You can increase the number of lists assigned to each subscriber through both the System Parameters Limits and COS screens. You can also ask subscribers to delete old or unnecessary lists.
The upper and lower limits for message space are shown on the screen. If the limits are consistently exceeded, you can do any or all of the following:
Increase mailbox size for an individual subscriber on the Subscriber screen or for a Class of Service on the COS screen.
Decrease message retention times on both the Subscriber and COS screens. This action limits the length of time that the messaging system retains messages within subscribers' mailboxes, resulting in the more frequent deletion of old messages.
Issue a notice (broadcast a message) to subscribers asking them to delete messages immediately after listening to them or to regularly clean both their incoming and outgoing mailboxes.
Raise the thresholds administered on the System Parameters Thresholds screen.